Buyer Registration Policies
Cancellations
In the unfortunate event you need to cancel once you’ve registered for Rendez-vous Canada, we ask you to submit cancellation and refund requests in writing to the RVC Project Office. Requests received by March 17, 2023 will receive a full refund minus a $100 CAD processing fee.* Regrettably, refunds will not be granted for requests received after March 17, 2023.
*Credit cards will be processed within three (3) business days of receipt of request for refund. Cheque refunds may not be processed until after Rendez-vous Canada.
Substitutions
Substitutions are accepted at any time and can be submitted by the Primary Company contact through the MyRVC Portal free of charge. Substitution requests submitted to the RVC Project Office must be submitted by the Primary Contact or the Buyer who is no longer able to attend and are subject to a $50 CAD processing fee.
**Where applicable, appointment schedules will automatically transfer from the original Buyer to the substitute Buyer.
Hotel Accommodations Packages
The Rendez-vous Canada hotel accommodations packages includes a 4 (four) nights stay (check in date: May 29. Check out date: June 2). Additional nights can be purchased at Rendez-vous Canada discounted rates. Please contact the RVC Project Office for more information.
Hotels are assigned and booked by the RVC Project Office. Buyers will be notified of their hotel assignment approximately four (4) to six (6) weeks prior to arrival. Hotel accommodations can be purchased with a Buyer Registration package until March 23, 2023. After March 23, accommodations packages are subject to availability and booked on a case-by-case basis. Please contact the RVC Project Office for additional information.
Your Name Badge is Your All-Access Pass
Badges bearing individual and registered organizations’ names and country of operation are required to gain entry to all Rendez-vous Canada functions. Badges are non-transferable, must always be visible and may not be defaced or altered with business cards, pins, or stickers.
Lost or misplaced badges are subject to a $200 CAD reprint fee.
Bringing a Friend?
Your individual registration gives you all access to Rendez-vous Canada’s full schedule of events. Unfortunately, guests, spouses, family members, VIPs or accompanying persons are not permitted access to any Rendez-vous Canada facilities, events, functions, or activities unless they too are registered participants or have been specifically authorized by the host of a function and have approval by Rendez-vous Canada organizing team. Rendez-vous Canada does not sell individual tickets to functions, events, activities, etc.
Right to Review Participation
Destination Canada and the Tourism Industry Association of Canada (TIAC) reserve the right to review both an individual and organization’s participation at Rendez-vous Canada and the Selection Criteria on an annual basis to ensure it is consistent with current conditions and trends. Appeals, in writing, to decisions can be made to Destination Canada who will appoint three committee members to review the decision.
The number of requested appointments and total appointments from the previous year’s Rendez-vous Canada are determining factors for continued participation in Rendez-vous Canada. TIAC, Destination Canada and provincial and territorial coordinators reserve the right to establish performance thresholds as a method of managing access to participation in Rendez-vous Canada.
Buyers who schedule fewer than 40 appointments and buyers who cancel 10% or more of their appointments onsite (or no-shows, cancellations without valid reasons) may not be re-invited to participate in future Rendez-vous Canada events.
As part of the registration process, all participants must agree to adhere to the Rules of Engagement and abide by the above stated Code of Conduct of Rendez-vous Canada.
